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Kay actively listens and first seeks to understand the person and the organizational environment. She guides business leaders towards a focused path for growth and how to develop a game plan to turn goals into accomplishments.
Kay interprets business data into easily digestible and actionable information which provides business leaders with a stronger understanding of their business. This helps them identify key metrics based on what is relevant, what it means to them in their business, and how to take action. Doing so allows them to focus on a clear path forward.
Based on Franchise Business Review research, less than half of franchise brands have performance groups in place today, and a third of those who do, are not maximizing their potential. Partner with Kay to learn more about performance group best practices and how to breathe new life into existing peer groups.
“Our job isn’t to change someone. Our job is to help introduce a pathway for someone to walk down.”
Uzo Aduba
“Performance Groups are one of the most powerful strategies I have seen for improving franchisee performance. If you are a franchisor looking to support your franchisees, or a high-performing franchisee looking for the next best thing to help you improve, I strongly suggest you check these out.”
Greg Nathan, Business Psychologist and Global Franchise Relationships Expert
“Nothing brings out the best in people more than a healthy comparison of what’s happening among their peers.”
David Gest, retired Home Instead franchisee and former peer group member
“You can never have an impact on society if you have not changed yourself.”
Nelson Mandela
“The only sustainable competitive advantage is an organization's ability to learn faster than the competition.”
Peter Senge, Author of the Fifth Discipline
“Kay has global leadership and peer group experience not just leading franchise owners, but also global master franchise partners and she has deep operational knowledge that has helped businesses grow.”
Jessie Brumbach – Chief Marketing Officer, Home Instead/Honor
“If you want to go fast, go alone. If you want to go far, go together.”
African Proverb
“Try not to become a person of success, but rather try to become a person of value.”
Albert Einstein
“We cannot change what we are not aware of, and once we are aware, we cannot help but change.”
Sheryl Sandberg
“Feedback is not a right - you’re not entitled to it. Whenever you get it, it’s a gift, and you have to treat it that way.”
Mellody Hobson
“If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.”
Patrick Lencioni, Author of the Five Dysfunctions of a Team
Kay’s top five motivators are impact, learning, family, problem-solving and challenge. This combination allows her to cultivate meaningful relationships, advocate for others and support their growth.
Starting her career in public accounting and earning her CPA certificate, provided Kay with a solid foundation for her career in business. She joined a global payments company, gaining experience in a variety of sales and operational roles in the corporate world.
Kay’s appreciation for franchising began while supporting US franchisees, guiding international franchisors, and leading franchise performance groups. She believes peer-to-peer support and collaborative accountability can be a powerful tool for business growth. She has also earned her CFE (Certified Franchise Executive) through the International Franchise Association (IFA).
The variety of experiences with corporate, non-profit and franchise businesses combined with a growth mindset has given Kay a deep level of business acumen.
Challenges and opportunities are like puzzle pieces. Kay looks forward to getting to know you and your business to tackle the puzzle together.
Gallup StrengthFinders©. Learner | Relator | Achiever | Arranger | Futuristic